Shipping & Return


  1. Returns

We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us! If you are not satisfied, at Maykaa, we follow a strict policy when it comes to refunds, returns, order, cancellation and exchange.

Please note that we do not accept a returned product in any of the following cases:

  • If the product is broken or not in its original condition.
  • If the Barcode of the product has been tampered with
  • If the product’s internal case or packaging is broken or distorted in any manner
  • Engraved items and Special-order items are Final Sale and are not eligible for a refund or exchange.
  • We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind.

Product Returns are duly accepted by us in the following cases:

  • If a wrong product has been shipped by our team
  • If any product is defective in terms of quality or built
  • If there was a genuine transit issue from our end
  • If the product was destroyed during transit after being shipped by us

In case you wish to return any product back to us, simply get in touch with our team at maykaa.inor call us on +91 89495 22844

2.Refunds If you are not satisfied with the quality of the product or in case you receive a damaged product from our side, then you can choose to get a refund on that purchase.

To avail the facility of refund, you need to lodge a return request with us by sending us a mail with a photograph of the product received by you atwww.maykaa.in. You can also choose to get in touch with our customer care executives on WhatsApp at +91-8949522844. Our Team will get back to you within 12 business hours of your request.

Please note that refund requests are accepted only when they are lodged within 2 days of the receipt of the product. We will not be liable for any product returns if the request is filed after 2 days of the receipt of the product.

Once your request is approved for a refund, the product shall be picked from your delivery location and the refund amount will be credited back to your bank account within 5-7 working days.

3.Modes of Refund: If a customer decides to return a product, then we offer the facility of initiating a refund by issuing a credit note or by generating a coupon code for the same amount that can be utilized on future purchases. In case of refunds that fall under any of the following cases, we credit the amount back to the customer’s account:
  • If a wrong product has been shipped by our team
  • If any product is defective in terms of quality or built
  • If there was a genuine transit issue from our end
  • If the product was destroyed during transit after being shipped by us

4.Cancellations:

For any reason not stated or stated, an order can be cancelled at our end because of the following reasons:

  • Error in pricing
  • Error in Product Info
  • Non-Availability of Product

If you are unreachable on registered mobile number for order confirmation within 5-7 hours

Alternately in some cases we may seek some time to check out additional information for the purpose of accepting the order. Prior information will be appropriately sent to the customer before cancelling the order either partially or fully.

WARRANTIES AND GUARANTEE

We offer a lifetime guarantee for the plating of any of the products sold by us. Our Customers can send us any purchased product for re-plating. In such a case, the courier charges will be borne by the customer. Every product sold by us comes with a specified warranty of 6 months.

We offer repairs for our jewellery under the warranty period in the case of physical damages.

If the product does not fall under the warranty period, we offer separate charges for repairs in the following cases:

Repair charges on goods which are six months old or more: Gold Plated products or Silver ornaments sold beyond the period of six months will be repaired on a chargeable basis and the actual cost of repair will be changed from the customer.

Please note that the final charges for repair will be decided and conveyed by our QC team after further assessment of the level of repairs needed.




Terms & Condition


Welcome to Maykaa!

These Terms of Service govern your use of our website located at www.maykaa.in operated by Maykaa Jaipur.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy. You acknowledge that you have read and understood agreements and agree to be bound by them.

If you do not comply with agreements, then you may not use the Service, but please let us know by contacting us so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use our service.

  1. Privacy Policy:

maykaa.in is a trading name of Maykaa Jaipur. We respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide. As part of our commitment to your privacy rights and security, our website has been certified by Thawte.

The following information is provided by Maykaa Jaipur to enable our online visitors to be fully informed of our Privacy Policies. By visiting maykaa.in you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Maykaa Jaipur is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

2.Purchases

If you wish to purchase any product or service made available through service, you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.




Payment Methods


  • We accept all credit & Debit cards
  • Cash on Delivery available





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